Manufacturer: Cindy Crawford Category: Sofas Clear all filters (24 of 24 reviews match)
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I purchased a Cindy sofa bed and now ten months after the purchase, the mechanism is not working and a couple of springs are coming out.I called RTG in Puerto Rico and they told me that they cannot do anything about it because, the warranty in PR is for 3 to 6 months....
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1.7
Product
Cindy Crawford Sofa
I didn't like
  • Quality of the items are no good
#1080034
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We bought a Cindy Crawford sofa from Rooms to Go. it starting splitting and the leather peeling away. Contacted them and they said 1 year warranty. It is our vacation home that probably we use a total of 3 months a year and DO NOT rent out. Basically they said too bad....
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Anonymous
Jacquelin

Can I have the Manufacturer's number?

TellUsRTG
TellUsRTG

I am sorry that you haven't received the service you deserve. We’re here to help out anyway that we can, please email us the details to Tellus@Roomstogo.com. We hope to hear f...

Product
Cindy Crawford Sofa
#1002710
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Exactly, thank you! Spent 5k on the 5 piece Cindy Crawford sectional and I kept telling myself that this can't be real leather. Anytime I place any hard object, cup, or plate. The brown leather lifts off and leave and a ring. Seems just like plastic coating on leather....
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TellUsRTG
TellUsRTG

We'd love to help in any way we can. Care to share the order details and photos of your set with us at TellUs@RoomsToGo.com?

1.2
Product
Cindy Crawford Sofa
#996363
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Cindy Crawford - Not worth the money

#1087199
Bought couch, loveseat and chair by Crawford in October 2016. I didn't have it delivered for a month and then didn't live in the house for another month. The couch is 9 months old and I am the only person sitting on it. The fabric is covered will pills and one of the cushions is just about flat. I am so disappointed and can't believe it got this bad this fast.
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Cindy Crawford Sofa Review

#918135
1.9
Details
Bought the gianna reclining sofa and loveseat - cindy crawford. Do not buy this if you want something comfortable. Spent over $ 2,000 on this and can't sit on it. It is horribly uncomfortable for everyone that has sat on it so far.
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Cindy Crawford Sofa Review

#915820
2.6
Details
Purchased a Cindy Crawford Brown leather sofa 13 months ago. Frame is broken and RTG will do nothing. We only live at this property 4 months a year. Never again!!! RTG will never get another dime from us!!!!!
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Rooms To Go - Cindy Crawford Sofa Review
Rooms To Go - Cindy Crawford Sofa Review
I am so very upset with Rooms to go For three weeks I have been lied to starting with the sales person who made the sale.I was sold this furniture with a extended warranty whiz has I was told it would cover any and all repairs needed I have witness that heard what I...
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1.0
Product
Cindy Crawford Sofa
#989473
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Rooms To Go - Cindy Crawford Sofa Review
Rooms To Go - Cindy Crawford Sofa Review
Rooms To Go - Cindy Crawford Sofa Review
Purchased a a brown leather recliner the "Cindy Crawford" brand in August of 2015. Financed for 18months had to give a deposit straight up on internet. Products were delivered. The table & chairs are awful, table top is peeling & chairs already have nickes in them....
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Anonymous
Anonymous

Very similar situation happened with us. After switching sets two different time because of manufacture default, I was tired of dealing with them. Customer service said they c...

Product
Cindy Crawford Sofa
#956534
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Rooms To Go - Cindy Crawford Sofa Review from Fort Walton Beach, Florida
Rooms To Go - Cindy Crawford Sofa Review from Fort Walton Beach, Florida
I am waiting for Room to go customer service to open on Monday. We purchased a cindy crawford leather couchs and in less than a year, we noticed patches of discolorations!!.. wth??.. no kids, just regular useage. Im shocked at this!!.
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Anonymous
Anonymous

we purchased bonded and it is worthless with less than a year of use

Anonymous
LKS

We are having the identical problem with a brown 'leather' power recliner that my partner bought. Filed a claim with RTG, and an 'inspector' (with no credentials) came to the...

2.6
Product
Cindy Crawford Sofa
#945800
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I ordered a sofa and it was delivered a week later when I was not home. When I returned, I noticed the cushions were sticking out over the frame 2 inches. I made sure the cushions were pushed back against the back of the sofa as much as possible and saw it did not...
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TellUsRTG
TellUsRTG

Sorry to hear about this. I would love to look over your account to make sure everything is set for your appointment. Feel free to send us your order info to Tellus@Roomstogo....

2.7
Product
Cindy Crawford Sofa
I didn't like
  • Horrible customer service
  • Just an overall bad place to buy furniture
#941204
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Poorly Made couch, and Rooms to go was an absolutely joke.
Poorly Made couch, and Rooms to go was an absolutely joke.
I have the same sofa, and the material is literally tearing apart at the seams, 14 monsth after purchase.I called and they said they need photos, so I sent them and they were suppose dto investage and call me back. 40 days later, I had to call them back and they are...
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TellUsRTG
TellUsRTG

We're sorry to hear about this. Unfortunately this is the only method that is offered for paid part orders. We apologize for the disappointment that this causes.

1.5
Product
Cindy Crawford Sofa
I didn't like
  • Porducts are cheaply made and fall apart
  • Fall apart right after the 1 yr warranty expires
#911499
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Bought a Cindy Crawford leather theater seating recliners in Dec. 2012. 3 1/2 yrs. later, it is cracking and peeling!! A serviceman from RTG looked at it and said that was normal!!! He said a lot of leather does that after 1 year!!!!! I showed him my Lazy Boys...
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TellUsRTG
TellUsRTG

Wow! I’m sorry to hear about this. The offer that was made to you is based upon how long the customer has had the furniture beyond the one year manufacturer warranty that we p...

Product
Cindy Crawford Sofa
#909882
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Bought a Cindy Crawford sectional sofa in Boca Raton fl. The color of it on their showroom floor and on their web site is blue. Sofa that was delivered is grey. Have made about 100 calls to their so called C/S, get disconnected, or told a supervisor is unavailable....
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TellUsRTG
TellUsRTG

This sounds terrible. I would love to be able to help anyway I can. Are you able to send us your order info to Tellus@Roomstogo.com?

Product
Cindy Crawford Sofa
I didn't like
  • Wrong color
  • Wrong color hard as a rock no customer service
#908486
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