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We had a love seat delivered dirty and a really bad odor. We called customer service for rooms to go and got a run around.

First it was a week for someone to get here and take pictures. He took five pictures and did not want to hear our complaints and made excuses. Now we have to wait another week for them to decide what they want to do. UNACCEPTABLE.

We called the store manager here in Lakeland only to have them transfer the call to customer service which was useless and a big waste of time.

Someone needs to address this and get us a new, clean, and odorless love seat. Cindy you need to be aware of the bad customer service representing your products.

Reason of review: Damaged or defective.

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